We ustilise the services of Australia Post - Express Post and the terms and conditions of delivery that apply can be found on their website
Prices of the shipping of our products is calculated at the time of purchase utilising live Australia Post data and is calculated on volume and weight and the post codes of our shop and the delivery address provided by you on the web site.
We will use our reasonable endeavours to deliver your Products to you within 3-5 working days of the date of issue of your Order Confirmation, however, we do not guarantee that we will deliver within this time frame. Should any delay occur you will be contacted at the details you provided when you registered on this site.
All goods collected or received must be checked immediately on receipt. Any damage, faults, shortages or discrepancies must be advised in writing to Cascade House within 24 hours of receipt of goods. Signing a carrierʼs delivery note "unchecked" does not absolve the persons receiving the goods from this condition. Cascade House will not replace or refund any items that have been reported damaged after this period.